AI Agents That Deliver Superhuman IT Support for IT Teams and MSPs
SuperIT resolves real IT issues and service requests autonomously, safely and around the clock — delivering a consistent, exceptional support experience to every end user. Give your IT team superpowers, so your people can focus on the high-value work they love.
Sound Familiar?
We’ve run MSP businesses ourselves, and spoken with hundreds more MSPs and IT teams. These are the things they tell us — in their own words.
“When we started our MSP, support quality was excellent. It is SO hard to keep that consistency as our team gets bigger and we grow.”
“My techs are expensive — and half their day is spent fixing basic issues. We’d all rather they focused on improving our clients’ businesses.”
“I’ve got fifty open tickets just waiting on clients who never reply — we lose 45 minutes to an hour, per tech, per day, just chasing people!”
“Triage is fine. But where’s the button where it just does it?”
Meet SuperIT
The world’s best IT support AI agent
SuperIT resolves IT incidents and service requests autonomously — augmenting your service desk so you can deliver an exceptional, white-glove experience to every end user. Available whenever they need it, the same dedicated engineer every time.
Give your IT team superpowers.
How SuperIT Works
Five capabilities that work as one system — perceiving your environment, learning how it should run, acting safely, and getting smarter with every resolution.
- 1
Sense the environment
Our RMM Agent Runs on Every Device
We install our own AI remote monitoring and management (RMM) software agent on every device across the network. It continuously gathers rich, real-time technical detail from the IT environment — the raw truth our Digital Twin is built from.
- 2
Current state · the Digital Twin
We Build a Live Digital Twin
Combined with a rich set of integrations into your cloud environments, that telemetry becomes the Digital Twin — a live model of what is true, what is not, and how everything relates, the way a seasoned engineer perceives an environment. This is the true current state.
- 3
Ideal state · Skills
We Learn How Things Should Be
We analyse past tickets and knowledge bases to build a living library of agent Skills — the standards, procedures, runbooks and know-how that define how things should be set up and done. This is the ideal state.
- 4
Take action
The Agent Acts — Safely
With the current state and the ideal state in context, the agent acts. It uses the same RMM agent and carefully built cloud integrations to gather further information and securely resolve issues wherever it can.
- 5
Learn & improve
It Remembers and Gets Better
Every result becomes memory. The Digital Twin, the Skills and the agent’s approach all improve with each interaction — so it keeps delivering an exceptional experience, in the voice, style and standards of your IT team.
Every result loops back to sharpen the Digital Twin and the Skills. That compounding cycle is SuperIT’s edge — and what lets it resolve more, more reliably, the longer it runs.
Built to Solve the Real Problem
Resolves Real Issues
SuperIT is not a triage or summarisation feature. It resolves IT incidents and service requests end-to-end — the difference between insight and the button that just does it.
Learns Your Environment
The Digital Twin and per-user memory mean SuperIT knows each user’s setup, history and preferences. It acts like a dedicated engineer who already knows your business — and speaks in your brand voice.
Scale Without Hiring
Deliver consistent, white-glove support to every end user without adding another tech for every new client. Lighten the load on your team and protect your margins as you grow.
The Human Stays in Control
You decide what SuperIT can and cannot do. It escalates with full context when judgment is needed — and can stay completely invisible to your end users where you want the human touch to remain.
Your System of Intelligence That Integrates With Anything
SuperIT is vendor-agnostic. From your PSA and RMM to firewalls, identity and the cloud, it plugs into the stack you already run — and we ship new integrations faster than anyone else.
PSA & ticketing
RMM & monitoring
Documentation & automation
Security & SOC
Email & identity
Backup & BCDR
Cloud, M365 & endpoints
Networking & firewalls
Remote access & more
…and many more. If it has an API, we can integrate it.
What SuperIT Is Not
The category is crowded with tools that stop short of the real job. We are clear about what we are — and what we are not.
Not a chatbot
An agent that diagnoses and takes action to resolve the issue.
Not a ticketing tool
We work inside your PSA — we don’t replace it.
Not triage and summarisation
We resolve the ticket, not just label and describe it.
Not an RMM
We run our own specialised agent alongside your RMM — we don’t replace it.
Not a workflow / RPA tool
No brittle pre-scripted flows — the agent reasons and acts at runtime.
Not a knowledge base or documentation tool
We enrich your existing knowledge base — curating Skills and keeping it current.
Before and After SuperIT
The same tickets, a very different day for your team.
Today
With SuperIT
Tickets pile up waiting on clients who never reply.
✓ SuperIT follows up proactively and resolves the moment it can.
Your best techs burn out on the level-one queue.
✓ Routine issues are resolved autonomously so your team does high-value work.
After-hours cover means on-call burnout.
✓ 24/7 coverage with no on-call roster to manage.
Service quality varies by who is on shift.
✓ Every end user gets consistent, white-glove support.
Every new client means hiring another tech.
✓ Scale exceptional support without growing headcount.
Safe Autonomy, by Design
You stay in complete control of what SuperIT can and cannot do. Security is not a feature we bolt on — it is how the product is built.
Allowlist & Blocklist Controls
You define exactly what the agent is allowed to do. Everything else is off-limits by default.
Approval Workflows
Sensitive actions require explicit sign-off. Nothing high-risk happens without a human saying yes.
Full Auditability & Alerts
Every action is logged. Get alerted when sensitive configuration — like global admin — changes.
No-Go Zones
Lock credentials and critical configuration away from the agent. Certain system-level commands are hard-blocked — even if a human explicitly asks.
Encrypted, End to End
Our RMM agent meets industry-leading security standards, with all data between device and backend encrypted in transit and at rest.
Your Data Stays Portable
Export your data in a usable format at any time. No lock-in, ever.
See SuperIT on your own stack
Book a personalised walkthrough — tailored to your tools and the tickets you most want off your team’s plate.
Stay in the Loop
Occasional updates on what we’re building and what we’re learning from hundreds of MSPs. No spam — unsubscribe anytime.
FAQs
Answers to questions you might have about SuperIT.
Does SuperIT replace my engineers?
No — and that is not what our customers want. Almost every MSP we speak to is growing and struggling to hire, so they use SuperIT to take on far more than level-one: it resolves the repetitive requests and genuinely complex incidents alike, so you can grow without adding another tech for every new client. That frees your engineers for the human, high-value work software can’t do — building relationships and improving your clients’ businesses, not just running workflows. And the tail of issues that still needs a person? SuperIT hands those over with full context.
How much of our tickets can SuperIT actually resolve?
It depends on your environment and how much autonomy you switch on, but we set clear targets and measure against them: 25% of in-scope tickets resolved end-to-end within 30 days, 50% within 90 days, and more than 80% over the long term. What surprises most people is that SuperIT is often strongest on the hard, long-tail problems — one design partner had a laptop freezing for four months that even a factory reset could not fix; SuperIT root-caused a deep registry permissions issue and resolved it in about five minutes.
Isn’t this just another chatbot that hides humans from our customers?
No — SuperIT is the opposite of a ticket-deflection tool. End users already try to solve their own problems before they reach out; they Google it, they ask ChatGPT, and they only contact you when they are stuck and frustrated. SuperIT gives them a genuinely capable way to get unstuck fast, and the moment it cannot help — or the user asks for a person — it escalates straight to your team with everything it has gathered. You can name it, brand it as your own, and keep the human touch front and centre.
How is this different from giving my team ChatGPT or Copilot?
ChatGPT and Copilot can tell an engineer what to check; SuperIT does the work. We are a harness over the leading frontier models that gives them what a raw chatbot does not have: a live Digital Twin of the device and environment, your curated knowledge and Skills, and the ability to safely run commands and take action. So instead of copy-pasting commands back and forth, the agent diagnoses and resolves end-to-end.
How can you safely let an AI run commands on our machines?
Security is the one thing we never compromise on, and it is built in layers, like an onion. There is a hard, system-level filter of dangerous commands that nobody — not an engineer, not the agent — can override; static analysis of every command before it runs; an allowlist and blocklist you control (we ship read-only and non-mutating by default); and, most importantly, the agent inherits the permissions of the person it is talking to, so it can never do something that user could not do themselves. Anything beyond that requires explicit human approval.
How is SuperIT priced?
Pricing is a fixed monthly fee plus usage-based “AI work credits” — not per-seat and not per-device — because a small MSP using it heavily can get more value than a large one barely touching it, and our real cost scales with the work done. The fixed fee gives you budget certainty; credits are consumed by valuable outcomes like resolving a ticket end-to-end. Our philosophy is simple: you should keep the large majority of the value SuperIT creates.