AI Agents That Deliver Superhuman IT Support for MSPs and IT Teams

SuperIT resolves real IT issues and service requests on its own, safely, around the clock. Every end user gets the same consistent support. Your team gets time back for work that needs a human.

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Sound Familiar?

Whether you are an MSP scaling to more clients or an internal IT team stretched thin, the same problems keep you up at night.

For MSP owners

You can't hire fast enough

Every new client means another tech. Finding and training them takes months you do not have.

For IT managers

Your team is drowning in L1 tickets

Password resets, printer issues, VPN problems. Engineers spend all day on basic requests.

Meet SuperIT

The world’s best IT support AI agent

SuperIT resolves IT incidents and service requests on its own. It sits alongside your service desk so every end user gets exceptional support exactly when they need it.

Give your IT team superpowers.

How SuperIT Works

Connect your service desk and SuperIT builds the context it needs automatically. Engineers and end users can ask for help directly, or Level 0 can work the queue. Every interaction makes the next one better.

  1. 1

    Quick setup

    Connect your ticketing system

    Start with a read-only PSA connection and be testing within hours. Add your other data sources and optionally deploy the SuperIT endpoint agent.

  2. 2

    Context, built automatically

    Build your knowledge base and Digital Twin

    SuperIT turns tickets, documentation, integrations and telemetry into the context it needs to work.

  3. 3

    Help on demand

    Talk to SuperIT directly

    Engineers and end users get help through a dedicated web portal, Microsoft Teams or Slack.

  4. 4

    Level 0 support

    Resolve incidents and service requests autonomously

    SuperIT works each eligible ticket as it arrives, within the policies you set. Anything that needs a human escalates with full context.

  5. 5

    Continual improvement

    Learn, remember and improve

    Every interaction improves SuperIT and surfaces guided actions to strengthen the customer environment.

What you get day to day

Level 0 support works each eligible ticket from intake to resolution, with your team in control.

Immediate response, 24/7

Every ticket gets attention as it arrives. No queue wait and no after-hours roster for routine work.

Autonomous resolution

SuperIT investigates and resolves eligible incidents and service requests within the policies you set.

Full-context escalation

When judgment is needed, the ticket reaches an engineer with the evidence, actions taken and recommended next step.

Clean PSA write-back

Status, notes, actions and outcomes are written back automatically, keeping your PSA accurate.

Explore the outcomes

Your System of Intelligence That Integrates With Anything

SuperIT works with whatever you already run. PSA, RMM, firewalls, identity, cloud. We add new integrations regularly.

PSA & ticketing

ConnectWise PSAAutotaskHaloPSASyncroSuperOpsAteraFreshserviceServiceNowZendeskAcceloJira Service DeskSystem Center Service ManagerCireson

RMM & monitoring

ConnectWise AutomateDatto RMMNinjaOneN-ableKaseya VSAAction1LevelAuvikDomotzPRTG

Documentation & automation

IT GlueHuduLiongardScalePadRewstPia

Security & SOC

Microsoft DefenderSentinelOneCrowdStrikeHuntressThreatLockerSophosBitdefenderBlackpoint CyberTodylArctic Wolf

Email & identity

Microsoft Entra IDOktaDuoJumpCloudProofpointMimecastIRONSCALESBarracuda

Backup & BCDR

DattoVeeamAcronisCoveAxcientDropsuiteSynology

Cloud, M365 & endpoints

Microsoft 365Microsoft AzureMicrosoft IntuneGoogle WorkspaceAWSVMwareJamfKandjiAddigy

Networking & firewalls

Fortinet FortiGateCisco MerakiUbiquiti UniFiSonicWallPalo Alto NetworksWatchGuardSophos FirewallArubaJuniperCheck Point

Remote access & more

ScreenConnectSplashtopTeamViewer1PasswordKeeperPax8

…and many more. If it has an API, we can integrate it.

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What SuperIT Is Not

Plenty of tools in this space stop short of actually fixing tickets. We are upfront about what we do and what we do not.

Not a chatbot

An agent that diagnoses and takes action to resolve the issue.

Not a ticketing tool

We work inside your PSA. We don't replace it.

Not triage and summarisation

We resolve the ticket, not just label and describe it.

Not an RMM

We run our own specialised agent alongside your RMM. We don't replace it.

Not a workflow / RPA tool

No brittle pre-scripted flows. The agent reasons and acts at runtime.

Not a knowledge base or documentation tool

We enrich your existing knowledge base by curating Skills and keeping it current.

Before and After SuperIT

The same tickets, a very different day for your team.

SuperIT confidently clearing the day's ticket queue

Today

With SuperIT

Tickets pile up waiting on clients who never reply.

SuperIT follows up proactively and resolves the moment it can.

Your best techs burn out on the level-one queue.

Routine issues are resolved autonomously so your team does high-value work.

After-hours cover means on-call burnout.

24/7 coverage with no on-call roster to manage.

Service quality varies by who is on shift.

Every end user gets consistent support.

Every new client means hiring another tech.

Scale support without growing headcount.

Clients ask what they should be doing with AI, and the queue leaves no time to lead.

Your team guides client AI adoption from the front, with in-production experience.

Built for the Whole Room

Adopting an AI agent is a decision your whole leadership team makes together. SuperIT is built to earn a yes from each of them.

For the CEO / Owner

Grow margin, not headcount

Take on new clients without hiring another tech for each one. Service quality stays consistent as you scale. ROI is measured against your own ticket history. When clients ask what they should be doing with AI, you answer as the provider already running it in production.

For the CTO / Head of Tech

Built for the hard questions

Vendor-agnostic, so it plugs into the stack you already run instead of replacing it. Every command passes a three-layer safety pipeline before it touches a device. Tenants are isolated, and every action is fully audited. Ask us the hard questions. We built for them.

For the Service Desk Manager

A queue that actually shrinks

Routine requests resolve before they reach your engineers. What does escalate arrives fully investigated: hypothesis, evidence, commands run, recommended next step. Clean PSA write-back with correct notes, status and time entries on every ticket. Your team stays in control of all of it.

Safe Autonomy, by Design

You control what SuperIT can and cannot do. Security is built into the product, not bolted on afterward.

  • Supervised by default. Autonomy expands only when you switch it on
  • Allowlist and blocklist controls. Everything else fails safe to approval
  • Full audit trail. Every proposal, check and execution is logged
See safety controls

From Our Customers

“A laptop had been freezing for four months. Even a factory reset couldn't fix it. SuperIT root-caused a deep registry permissions issue and resolved it in about five minutes.”
Engineer, IT Team
“You can resolve the incidents. That's the space at the moment. Nobody's actually resolving anything.”
CTO, MSP
“SuperIT listed everything the user was running and said: before you rebuild this machine, maybe have a chat with the user first about this behaviour. Saved us a full rebuild.”
Engineer, MSP

Our commitment, in writing

We agree the success criteria with you up front, and we stand behind them with a three-month money-back guarantee.

Backed by a three-month money-back guarantee.

Why we can commit to that

See SuperIT on your own stack

Book a walkthrough for your stack. We will focus on the tickets your team wants off its plate.

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Stay in the Loop

Occasional updates on what we are building and what we are learning from MSPs and IT teams. No spam. Unsubscribe anytime.

FAQs

Answers to questions you might have about SuperIT.

Does SuperIT replace my engineers?

No. That is not what our customers want. Almost every MSP and IT team we speak to is growing and struggling to hire, so they use SuperIT to take on far more than level-one: it resolves the repetitive requests and genuinely complex incidents alike, so you can grow without adding another tech for every new client or seat. That frees your engineers for the human, high-value work software cannot do: building relationships, improving the business, and, increasingly, guiding AI adoption. For the tail of issues that still needs a person, SuperIT hands those over with full context.

How much of our tickets can SuperIT actually resolve?

It depends on your environment and how much autonomy you switch on. We set a clear bar, agreed up front with you, and measure against it. What surprises most people is that SuperIT is often strongest on the hard, long-tail problems. One customer had a laptop freezing for four months that even a factory reset could not fix; SuperIT root-caused a deep registry permissions issue and resolved it in about five minutes. We stand behind the results with a three-month money-back guarantee: if SuperIT is not delivering against the success criteria we agreed up front, you get your fees back.

Isn't this just another chatbot that hides humans from our customers?

No. SuperIT is the opposite of a ticket-deflection tool. End users already try to solve their own problems before they reach out; they Google it, they ask ChatGPT, and they only contact you when they are stuck and frustrated. SuperIT gives them a capable way to get unstuck fast. The moment it cannot help, or the user asks for a person, it escalates straight to your team with everything it has gathered. You can name it, brand it as your own, and keep the human touch front and centre.

How is this different from giving my team ChatGPT or Copilot?

ChatGPT and Copilot can tell an engineer what to check; SuperIT does the work. We are a harness over the leading frontier models that gives them what a raw chatbot does not have: a live Digital Twin of the device and environment, your curated knowledge and Skills, and the ability to safely run commands and take action. Instead of copy-pasting commands back and forth, the agent diagnoses and resolves end-to-end.

What happens when the agent gets it wrong, or isn't sure?

Uncertainty handling is designed in, because an AI that always has an answer is an AI you cannot trust. When SuperIT is not confident, it does not guess: it gathers more signal, asks a clarifying question, or escalates to your engineers with everything it has found so far. Every fix is verified after it is applied. SuperIT checks the issue is actually resolved before telling anyone it is, and a ticket is never closed on an unverified answer. If something does go wrong, the blast radius is bounded by design: the agent runs with the permissions of the user it is helping, higher-risk actions sit behind approvals, and the audit trail shows exactly what was proposed, approved, and executed, so you are never reconstructing events from memory.

How can you safely let an AI run commands on our machines?

Security is the one thing we never compromise on, and it is built in layers, like an onion. There is a hard, system-level filter of dangerous commands that nobody (not an engineer, not the agent) can override; static analysis of every command before it runs; an allowlist and blocklist you control (we ship read-only and non-mutating by default); and, most importantly, the agent inherits the permissions of the person it is talking to, so it can never do something that user could not do themselves. Anything beyond that requires explicit human approval.

How is SuperIT priced?

SuperIT uses outcome-based pricing with a monthly minimum spend — not per-seat and not per-device — so cost scales with the work done. Current plans and rates are on our pricing page. We scope the exact numbers to your queue on a quick call. You should keep the large majority of the value SuperIT creates.

Do you offer a money-back guarantee?

Yes. SuperIT comes with a three-month money-back guarantee: we agree the success criteria up front, and if SuperIT is not delivering against them, you get your fees back. We would rather earn the renewal than hold you to a contract, so the risk of trying us sits with us, not you. Combined with no auto-rollover, no lock-ins and full data portability, there is very little downside to finding out whether it works on your queue.
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