$500 in AI credits for IT Nation attendees

The agentic IT support platform

Give Your IT Team Superpowers

SuperIT is an AI agent platform tailored to your MSP and IT team. It investigates and resolves IT issues alongside your engineers, so every end user gets exceptional support and your team gets time back for work that needs a human.

Get started for freeBook a demo

Free plan, 200 credits a month, no credit card. First agent on real tickets within an hour.

5/5 on G2

How your team uses SuperIT

Level 0 Agent

Ticket Automation

SuperIT can triage and investigate every new ticket before an engineer opens it.

Learn moreIT Support Agent

Engineer Copilot

Pairs with your engineers on everything from L1, to the trickiest L3 problems.

Learn moreSelf Service Agent

End-User Self-Service Agent

Gives every end user immediate, personal help that checks their actual device.

Learn more

Trusted in production

SuperIT is deployed to

360+

production customer environments

Across the US, Europe, Australia and New Zealand.

We’ve tested many ticket remediation solutions, and only SuperIT passed our accuracy tests. It’s also very easy to use.
Sam GridleyCEO, Intech Hawaii
of technician conversations assessed useful or better
93.5%
assessed clearly useful or decisive: finding key information, running diagnostics or performing the fix
74.1%
of conversations saw the technician’s goal fully or partly achieved
91.1%

See it in action

Here’s SuperIT resolving a real issue, end to end.

Most AI in IT support stops at triage or predefined workflows. SuperIT investigates and resolves unfamiliar issues, with your engineer in control of every change.

“My remote server isn’t working”

  1. Reads the KB article and the device’s Digital Twin
  2. Finds Tailscale stopped and reconnects it
  3. Spots the user isn’t in the server’s access group
  4. Runs an approved Microsoft 365 access workflow
  5. Verifies remote desktop and resolves the ticket

Impressive, and only the tip of the iceberg.

Here’s how it works

How SuperIT works

From connected to scaling like software.

Six steps, most of them automatic. The Endpoint RMM Agent and the Digital Twin are what let SuperIT diagnose from live state, not ticket text.

  1. 1

    Connect

    Plug into the stack you already run

    Two-way integration with your PSA and Microsoft 365 users imported for each customer. Your first agent is working real tickets within an hour of signing up.

  2. 2

    Deploy the Endpoint RMM Agent

    Give SuperIT eyes and hands on every device

    Roll out the lightweight SuperIT Endpoint RMM Agent on Windows, macOS and Linux through the RMM you already run, alongside it. It streams live device state and runs governed diagnostics and fixes as the signed-in user, never SYSTEM, with every command checked by the safety pipeline.

  3. 3

    Build the Digital Twin

    A living model of every customer environment

    SuperIT combines live device data from the Endpoint RMM Agent with your ticket history and conversations to build a Digital Twin of each customer: users, devices, applications, networks and how they connect. From the same history it drafts KB articles, Agent Skills and Actionable Insights. It keeps updating as the environment changes.

  4. 4

    Resolve

    Open every ticket to a finished investigation

    Turn on Level 0 support. Every new ticket is triaged and investigated against the Digital Twin before an engineer opens it, and eligible incidents and service requests are resolved inside the autonomy you set for each customer.

  5. 5

    Copilot

    Direct the agent on the tricky ones

    Engineers pair with SuperIT on unfamiliar L2 and L3 problems. It gathers the evidence, ranks hypotheses and runs each check you approve on the live device, so your best people spend their time on judgment.

  6. 6

    Automate and improve

    Turn repeat work into governed workflows

    Build workflows from the fixes your team already does, act on the insights SuperIT surfaces, and open self-service to end users. Every run is governed, audited and written back to the ticket, and every ticket makes the next one better.

Stop working the queue. Start directing agents.

SuperIT investigates every ticket before your team opens it. Direct agents to dig deeper, act on a device or handle the follow-up, while your engineers focus on judgment.

Level 0 Agent

Ticket Automation

SuperIT can triage and investigate every new ticket before an engineer opens it.

Learn moreIT Support Agent

Engineer Copilot

Pairs with your engineers on everything from L1, to the trickiest L3 problems.

Learn moreSelf Service Agent

End-User Self-Service Agent

Gives every end user immediate, personal help that checks their actual device.

Learn moreProactive Agent

Agentic Monitoring

A persistent agent that watches and investigates your trickiest issues until they are resolved.

Learn morePlatform

Digital Twin

A live model of every customer environment, built from the Endpoint RMM Agent, your tickets and conversations.

Learn morePlatform

Automated Knowledge Base

KB articles and Agent Skills, built and curated from the work your team already does.

Learn morePlatform

Workflows Platform

A software factory for MSP automation: governed scripts and workflows, built by an agent.

Learn morePlatform

Actionable Insights

Turns every ticket into a prioritised list of what to fix, train or sell next.

Learn more

What you get when it all works together.

Five outcomes MSPs feel in the first month, from the queue to the QBR.

Incident resolution

The Endpoint RMM Agent and governed PowerShell let SuperIT diagnose and fix problems it hasn’t seen before. No runbook or pre-made script required.

Moves, adds, changes and deletes

Cheap, deterministic workflows for the routine requests, with an agent ready to step in when one gets curly.

Proactive monitoring

Put a persistent agent on your trickiest issues. It keeps watching and investigating until you have a resolution.

Account management insights

Recurring incidents, risks and training needs per customer, ready for the next QBR or vCIO conversation.

End-user self-service

End users get immediate, personal help that checks their actual device, inside the limits you set.

Turn your stack into context your agents can use.

Two-way PSA integration, Microsoft 365, the Endpoint RMM Agent alongside your RMM, and any platform with a public API. Your current tools stay the system of record.

PSA & ticketing

ConnectWise PSAAutotaskHaloPSASyncroSuperOpsAteraFreshserviceServiceNowZendeskAcceloJira Service DeskSystem Center Service ManagerCireson

RMM & monitoring

ConnectWise AutomateDatto RMMNinjaOneN-ableKaseya VSAAction1LevelAuvikDomotzPRTG

Documentation & automation

IT GlueHuduLiongardScalePadRewstPia

Security & SOC

Microsoft DefenderSentinelOneCrowdStrikeHuntressThreatLockerSophosBitdefenderBlackpoint CyberTodylArctic Wolf

Email & identity

Microsoft Entra IDOktaDuoJumpCloudProofpointMimecastIRONSCALESBarracuda

Backup & BCDR

DattoVeeamAcronisCoveAxcientDropsuiteSynology

Cloud, M365 & endpoints

Microsoft 365Microsoft AzureMicrosoft IntuneGoogle WorkspaceAWSVMwareJamfKandjiAddigy

Networking & firewalls

Fortinet FortiGateCisco MerakiUbiquiti UniFiSonicWallPalo Alto NetworksWatchGuardSophos FirewallArubaJuniperCheck Point

Remote access & more

ScreenConnectSplashtopTeamViewer1PasswordKeeperPax8
View all integrations

Safe autonomy, by design.

You control what SuperIT can and cannot do. Security is built into the product, not bolted on afterward. Autonomy is set per customer: read-only for one client, a named approver for another, autonomous for a third.

See safety controls
  • Supervised by default. Autonomy expands only when you switch it on
  • Allowlist and blocklist controls. Everything else fails safe to approval
  • Full audit trail. Every proposal, check and execution is logged
  • Commands run as the signed-in user, never SYSTEM
  • No customer data used to train models without explicit agreement

The latest from SuperIT

Guides, deep dives and lessons from the MSPs and IT teams running SuperIT.

View all articles
news

SuperIT AI Agents Launch in North America With Free Tier To Fix IT Incidents Without Runbooks

SuperIT launches self-service AI agents for North American MSPs: a free tier with no expiry, paid plans from US$99 a month, and real tickets in an hour.

SuperIT · Nov 2, 2026guides

Agentic IT Support vs AI Chatbots: What MSPs Need to Know

Chatbots answer questions. Agentic IT support investigates and fixes the issue, using the customer environment and your tools. Here is the difference, in plain terms.

The SuperIT Team · Oct 30, 2026architecture

The Shop Floor Is the Classroom: Your MSP's AI Moat

Your MSP's real moat isn't the model. It's the loop that captures your senior engineers' judgement and spreads it across the whole team.

The SuperIT Team · Sep 22, 2026

Superhuman IT support that scales like software.

Start free with triage included and 200 credits every month, or book an onboarding session with the team. Start small, prove the value and scale when you're ready.

Get started for freeBook a demo

5/5 on G2

Stay in the Loop

Occasional updates on what we are building and what we are learning from MSPs and IT teams. No spam. Unsubscribe anytime.

FAQs

Answers to questions you might have about SuperIT.

Does SuperIT replace my engineers?

No. That is not what our customers want. Almost every MSP and IT team we speak to is growing and struggling to hire, so they use SuperIT to take on far more than level-one: it resolves the repetitive requests and genuinely complex incidents alike, so you can grow without adding another tech for every new client or seat. That frees your engineers for the human, high-value work software cannot do: building relationships, improving the business, and, increasingly, guiding AI adoption. For the tail of issues that still needs a person, SuperIT hands those over with full context.

How much of our tickets can SuperIT actually resolve?

It depends on your environment and how much autonomy you switch on. We set a clear bar, agreed up front with you, and measure against it. What surprises most people is that SuperIT is often strongest on the hard, long-tail problems. One customer had a laptop freezing for four months that even a factory reset could not fix; SuperIT root-caused a deep registry permissions issue and resolved it in about five minutes. We stand behind the results with a 30-day money-back guarantee*. If SuperIT is not right for you, we refund the fees you paid.

* The 30 days start when you create a SuperIT account. The guarantee applies only if a PSA is connected, tickets are synced, the SuperIT Endpoint RMM Agent is installed on end-user devices, an identity provider is connected, and you have made genuine attempts to resolve tickets using the AI chat.

Can we keep people involved where the relationship matters?

Yes. SuperIT is not intended to remove people from every interaction. You can keep your team involved where empathy, judgment, commercial context or an established client relationship matters. End users can ask for a person, and SuperIT escalates when it reaches the limits of its permissions or confidence. The engineer receives the conversation, evidence, diagnostics and actions already taken, so the user does not have to start again. SuperIT handles the repeatable execution while your people remain present for the moments clients remember.

How is this different from giving my team ChatGPT or Copilot?

ChatGPT and Copilot can tell an engineer what to check; SuperIT does the work. We are a harness over the leading frontier models that gives them what a raw chatbot does not have: a live Digital Twin of the device and environment, your curated knowledge and Skills, and the ability to safely run commands and take action. Instead of copy-pasting commands back and forth, the agent diagnoses and resolves end-to-end.

What happens when the agent gets it wrong, or isn't sure?

Uncertainty handling is designed in, because an AI that always has an answer is an AI you cannot trust. When SuperIT is not confident, it does not guess: it gathers more signal, asks a clarifying question, or escalates to your engineers with everything it has found so far. Every fix is verified after it is applied. SuperIT checks the issue is actually resolved before telling anyone it is, and a ticket is never closed on an unverified answer. If something does go wrong, the blast radius is bounded by design: the agent runs with the permissions of the user it is helping, higher-risk actions sit behind approvals, and the audit trail shows exactly what was proposed, approved, and executed, so you are never reconstructing events from memory.

How can you safely let an AI run commands on our machines?

Security is the one thing we never compromise on, and it is built in layers, like an onion. There is a hard, system-level filter of dangerous commands that nobody (not an engineer, not the agent) can override; static analysis of every command before it runs; an allowlist and blocklist you control (we ship read-only and non-mutating by default); and, most importantly, the agent inherits the permissions of the person it is talking to, so it can never do something that user could not do themselves. Anything beyond that requires explicit human approval.

How is SuperIT priced?

SuperIT has a free plan and published credit blocks, from US$0 to US$9,900 a month. Triage, technician seats, end-users, and customer teams are unlimited. Paid plans differ by how many AI resolution credits you need, not by which features you get. The blocks, prices, and credit costs are on our pricing page. Enterprise is the plan we scope on a call. You should keep the large majority of the value SuperIT creates.

Do you offer a money-back guarantee?

Yes. SuperIT comes with a 30-day money-back guarantee*. If SuperIT is not right for you, we refund the fees you paid. We would rather earn your business than hold you to a contract, so the risk of trying us sits with us, not you. Combined with month-to-month service you can cancel in the app any time before your next renewal, no annual or multi-year lock-ins and your data available to you on request for 30 days after you leave, there is very little downside to finding out whether it works on your queue.

* The 30 days start when you create a SuperIT account. The guarantee applies only if a PSA is connected, tickets are synced, the SuperIT Endpoint RMM Agent is installed on end-user devices, an identity provider is connected, and you have made genuine attempts to resolve tickets using the AI chat.

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