Pricing
Simple pricing, priced on outcomes
A fixed monthly fee plus AI work credits — not per-seat, not per-device. Credits are consumed by valuable outcomes, like a ticket resolved end-to-end, so what you pay tracks the work actually done. Every plan includes every feature.
Starting
US$595
per month
50,000 AI work credits / month
Typically returns ~$3,000/month in reclaimed team time. Engineers stop fielding L1 tickets; users get faster answers, around the clock.
Book a demoGrowth & Scale
Higher credit volumes at a progressively lower cost per credit — so as your support workload grows, SuperIT becomes even better value. Multiple tiers available to match your team's scale.
Book a demoEnterprise
Custom credit volumes, dedicated onboarding, SLA-backed support and enterprise-grade security. Built for MSPs and IT teams with complex environments or compliance requirements.
Talk to us- ✓ All plans include all features — the tiers differ only in included credit volume.
- ✓ The fixed fee gives you budget certainty; credits scale with the work SuperIT actually does.
- ✓ Outcomes are cumulative: a ticket resolved end-to-end consumes 750 credits in total, covering its triage and investigation.
What credits buy
Credits are consumed by outcomes, not by messages, tokens or seats. Each outcome has a fixed price, so the bill is as predictable as the work.
Triage
25 credits
Ticket created by SuperIT, or auto-categorised, prioritised and routed.
Knowledge
150 credits
A knowledge-base article or Skill created or curated.
Investigate
250 credits
Everything in Triage, plus SuperIT gathers live context and diagnoses the issue (no resolution).
Resolve
750 credits
Everything in Triage and Investigate, plus the ticket is resolved end-to-end by SuperIT.
Fair by design
Our philosophy is simple: you should keep the large majority of the value SuperIT creates. The commercial terms reflect that.
3-month money-back guarantee
If SuperIT is not delivering against the success criteria we agree up front, we refund your fees. We would rather earn the renewal than hold you to a contract.
No black-box sales
A read-only ticket analysis shows you what SuperIT could have resolved across your real history — with a dollar figure — before anything touches production.
Simple, fair contracts
No auto-rollover. No multi-year lock-ins. You stay because it is working, not because a contract traps you.
Your data stays yours
Full data portability — export everything, at any time, in usable formats.
Evaluating with a pilot? We publish exactly what we sign up to: the pilot success baseline →
See what it would do on your queue
Before you commit, we analyse a sample of your closed tickets and show you — ticket by ticket, with a dollar figure — what SuperIT could have resolved.